Network Connectivity Troubleshooting

The PortfolioCenter Network Connectivity Troubleshooting tool helps you resolve some network connectivity issues you might experience when using PortfolioCenter. Quickly resolve common issues that stem from Microsoft Windows software updates or from third-party firewall and anti-virus applications.

If you encounter an issue that affects your PortfolioCenter workstations’ ability to connect to the PortfolioCenter server, use this web tool to discover what is causing the error message, and then resolve it using the step-by-step instructions and videos.

You can use this web tool to address the following error messages:

• Access Denied
• Unspecified Error
• RPC Server Unavailable

Some situations, of course, are beyond the scope of this tool. In those cases, the tool either refers you to your system administrator or asks you to provide some additional information to send to our Support team for further analysis.

Is this tool right for your situation?

This tool is not appropriate for all situations. Please answer the following questions to determine if the tool is right for your situation.

 

Did you receive one of the error messages listed above?

Yes No

Did you receive this error message with PortfolioCenter (not Centerpiece)?

Yes No

Do you have physical access to the PortfolioCenter server computer?

Yes No