A Commitment to PrivacyAt Schwab Performance Technologies (SPT), our most important asset is our relationship with our clients. SPT is committed to maintaining your trust by protecting the confidentiality and security of the information about your business.
SPT is a wholly-owned subsidiary of Schwab that provides portfolio management and accounting solutions to Investment Advisors, and is not a broker-dealer.
SPT Confidential Information About Investment Advisors and Investors
SPT considers the information about Investment Advisors and Investors that is collected through your relationship with SPT to be confidential ("SPT Confidential Information"). For example, SPT Confidential Information includes:
- Non-public information relating to an Investment Advisor that SPT obtains through its provision of products or services to the Investment Advisor, such as the assets the advisor holds with a custodian;
- Non-public personal information about individual investors that SPT obtains through its provision of products or services to an Investment Advisor.
- Information collected by Charles Schwab & Co., Inc. or another Schwab company other than SPT through its relationship with an Investment Advisor or an Investor, as well as information that does not identify an Investor, is not SPT Confidential Information.
Limits on Using SPT Confidential Information for Marketing by Schwab
SPT Confidential Information will not be used by SPT or another Schwab company for purposes not related to the operation of the SPT business. Schwab will not solicit any business from an Investment Advisor or Investor based on SPT Confidential Information without the prior consent of the appropriate Investment Advisor.
How SPT and Schwab Use SPT Confidential Information
SPT Confidential Information maintained by SPT may be shared with Charles Schwab & Co., Inc. or another Schwab company as necessary for providing SPT products or services to Investment Advisors or Investors.
For a joint client—for example, an Investment Advisor with multiple custodian relationships, one of which includes Charles Schwab & Co., Inc.—SPT will share only the SPT Confidential Information that enables Schwab to provide services to the Investment Advisor and that does not reveal confidential information about the Investment Advisor's relationships with other parties, such as other custodians.
For an Investment Advisor whose clients' assets are held exclusively at Charles Schwab & Co., Inc., SPT Confidential Information may be shared with Schwab to provide services and platform capabilities relating to the Investment Advisor.
In addition to the foregoing, SPT Confidential Information may be shared with and used by Schwab under these limited circumstances:
- Trouble-shooting technical or production-support issues; or
- Addressing audit, supervisory, regulatory, legal, privacy or data security issues.
Confidentiality and Security
When you visit our website, our computer may use devices known as "cookies," graphic interchange format files (GIFs), or other similar web tools to enhance your web experience. These tools enable us to recognize you when you return to our site, maintain your web session while you browse, as well as help us provide you with a better, more personalized experience at Schwab. To learn more about our policies regarding using our website and the use of web tools, please visit our website Terms & Conditions.
Certain pages of our Website allow you to request information about our products and services. Our Website also contains forms that allow you to request support or ask us to update our records. In completing a form you may provide us with contact information such as your name, email address and phone number. By submitting a form, you indicate your consent for SPT to use this information. We may use the information in the forms to respond to your request and update our records so that future communication with you is accurate and appropriate.